Privacy Policy - msgs.global

This Privacy Policy describes how [COMPANY] ("we", "us", or "our"), operator of the msgs.global email security and forwarding platform (the "Service"), collects, uses, discloses, and safeguards information about you. By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Account Information

When you create an account we collect your name, email address, and authentication credentials (passwords are stored only as salted cryptographic hashes; we never store plaintext passwords).

1.2 Email Metadata and Content

To provide filtering, forwarding, and threat protection, the Service processes message headers, envelope data, routing information, and message content. Content is analyzed by automated systems for spam, phishing, malware, and data-loss detection. We do not sell your email content, and we do not read your mail for advertising purposes.

1.3 Technical Data

We automatically collect IP addresses, connecting mail server information, timestamps, user-agent strings, and diagnostic logs necessary to operate and secure the Service.

1.4 Payment Information

Billing is processed by third-party payment providers. We do not store full card numbers on our systems.

2. How We Use Information

To deliver, maintain, and secure the email filtering and forwarding Service;
To detect and block spam, phishing, malware, and data exfiltration;
To authenticate users and prevent fraud or abuse;
To communicate service notices, security alerts, and support responses;
To comply with legal obligations and enforce our Terms of Service;
To improve threat-detection models using aggregated, de-identified signals.

3. Legal Bases for Processing

Where [JURISDICTION] data-protection law applies, we process personal data on the bases of contractual necessity (to provide the Service), legitimate interests (to secure and improve the Service), consent (where required), and compliance with legal obligations.

4. How We Share Information

We do not sell personal information. We may share information with:

Service providers (infrastructure, payment, and threat-intelligence partners) bound by confidentiality and data-processing agreements;
Legal and safety recipients when required by law, subpoena, or to protect the rights, property, or safety of users and the public;
Successors in the event of a merger, acquisition, or asset sale, subject to this policy.

5. Data Retention

We retain account data for as long as your account is active and as needed to provide the Service. Quarantined messages and logs are retained per your plan's retention window and applicable legal requirements, after which they are deleted or de-identified.

6. Security

We apply industry-standard safeguards including encryption in transit (TLS) and at rest, access controls, network segmentation, and continuous monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict the processing of your personal data, and to object to certain processing. To exercise these rights, contact privacy@msgs.global. We will respond within the timeframes required by [JURISDICTION] law.

8. International Transfers

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses for cross-border transfers.

9. Children's Privacy

The Service is not directed to children under the age of 16, and we do not knowingly collect personal information from them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date and, where appropriate, communicated by email.

11. Contact Us

Questions about this policy may be directed to:

[COMPANY]
Attn: Privacy Team
[COMPANY ADDRESS], [JURISDICTION]
privacy@msgs.global